Once the order is placed, we process them very quickly. In case you change your mind about the order and you want to cancel of modify your order, notify us immediately.
Orders can be cancelled or modified before 3 business days from the day of the order placement.
“What you see is what you get!” Is not just a statement, we aim at sending you the product as shown in the product catalogue. As there is no chance for error in providing you the product you ordered, we do not offer exchanges and refunds for cancellations. (Note: Exchange is applicable if the product is damaged upon arrival and if we are not able to replace the product).
If you accept the product on delivery, you won’t be eligible to cancel the order or change your requests. Please ensure that you are personally present at the time of product delivery to make certain that you check all the furniture. This will positively reduce the complexities as you can return the product instantly if it is flawed.
Presume that you want to cancel the order that you have placed us. And it is past 3 business days from the time you have requested the item. Then a 25% restocking charge will be deducted from your payment. The balance amount will be refunded as per the original mode of payment. (Note: The cancellation of order is not applicable for individual components such as a sofa, wardrobe etc. Only the order cancellation of Concepts / Looks will be accepted).
The special order item or custom made order is the manufacturing of furniture that is tailored for your specific needs. For instance, an order that consists of a coffee table with custom size couches, fabric and finishes is considered to be custom made. Once an order for custom made furniture or a special order is placed you have 24 hours to cancel the order if need be. After the completion of 24 hours you may not be able to cancel the order. The cancellation of custom made order following the completion of 24 hours will result in the loss of full deposit and order. We would like you to understand the amount and time it takes to create and deliver your furniture. Hence, the orders cannot be cancelled or refunded easily.
(Note: An amount for pickup or restocking may apply on cancellation of an order).